Returns and refunds
You can return original sealed products within 14 days of receipt.
With the return label from the package, your return will always be sent to the correct address - free of charge, of course. The credit will be issued within 14 days after we have received your package.
1. Pack the items and put the return label on the parcel Put the items in the package and stick the enclosed return label on the outside of the package. The return shipment is then free of charge for you and goes to the correct recipient.
2. Get a refund When you see in the tracking that we have received your return, please give us up to 14 days to check and credit it.
How do I get a new return label?
Please contact us at firstname.lastname@example.org. We can help you here.